Refund policy

At Haya Suleman Couture, we aim to provide high-quality products and careful service. Please read our policy carefully before placing your order.

Return and Exchange

We do not accept exchanges on our products. If a product has defects or shortages in workmanship, the client must notify us within five days of product delivery and provide clear photographs of the issue along with a written request.

We inspect each product carefully before shipping. In case damage occurs during transit, the client or the shipper shall be responsible solely.

Final Sale Items

The following items are not eligible for exchange or return:

• Custom-made / made-to-order bridal dresses
• Ready-to-wear items
• Sale items

Alterations and Adjustments

Alterations or adjustments may be made only upon written request.

Order Cancellation

A written cancellation request must be submitted within 3 business days from the date of invoice.

We try to accommodate cancellation requests within this period. After 3 days, no cancellation will be entertained and deposits are non-refundable.

Orders placed on an urgent basis are non-refundable from the day the invoice is issued.

Condition of Claims

To process any claim, the client must provide:

• Clear photographs of the defect or shortage
• A written explanation of the issue
• A request submitted within the required time frame

Contact Us

For return, refund, or cancellation inquiries, please contact us at:

Email: Hayasulemancouture@gmail.com
Phone: +92 334 3393339